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how_afterpay_works

WHAT IS AFTERPAY?

Afterpay is a new payment service which allows you to pay your online purchases in four instalments without interest fees. In other words, shop and receive your items now and repay in fortnightly instalments.

WHO CAN USE AFTERPAY?

To register with Afterpay you need to be over 18 years of age, have an Australian residential address and possess a debit or credit card.

HOW DOES AFTERPAY WORK?

Afterpay applies for the total amount including shipping of your order. Add your items to the shopping cart and proceed to checkout as usual. At the checkout you need to select Afterpay as your preferred payment method. Once you have placed your order, you will be directed to the Afterpay website. There, you simply login or register with Afterpay and confirm the payment. Australian Alpaca Connection will dispatch your items as soon as your payment is approved.

ARE THERE ANY LIMITATIONS USING AFTERPAY?

Yes, the total amount of your order must be between $55 and $1000 including shipping costs.

WHEN DO I NEED TO PAY MY ITEMS?

There will be four evenly split payments. New Afterpay customers are ask to pay the first instalment upfront. The same applies to orders which exceed the amount of $500. Afterpay has a fixed payment schedule of fortnightly instalments. In any case, your payment schedule will be emailed to you.

WHAT HAPPENS IF MY PAYMENT FAILS?

If you fail to make the payment, you will receive a notification via SMS and be charged a late payment fee. The late fee is calculated on the original order value of your purchase. Please visit Afterpay directly to see the exact late fee amounts.

CAN I RETURN AN AFTERPAY ORDER?

Yes, Afterpay orders will be treated like any other purchase. Our normal terms and conditions apply.


NEED MORE HELP?

For questions regarding Afterpay repayment, please visit the Afterpay website or contact Afterpay via 1300 100 729.

For questions related to your order, delivery or returns, get in touch with our customer service via info@aafl.com.au or 03 9311 0933 (weekdays, from 9am until 5pm).